Frequently Asked Questions
Everything you need to know about your ASKA shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and follow the step-by-step instructions.
How do I know which size to choose?
Every product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the individual product descriptions for specific fit notes.
What payment methods do you accept?
ASKA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably made?
Sustainability is at the core of ASKA. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes. Detailed information about the materials used can be found on each garment's product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After that window, the order cannot be changed, but you can return it once received.